Privacy policy

Last updated: October 20, 2026

Atelier Zacari operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Atelier Zacari is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use or disclose personal information when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our General Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

What Personal Information Do We Collect or Process?

When we use the term “personal information”, we mean information that identifies you or another person or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been anonymized in such a way that it cannot identify or be linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

  • Contact details, including name, postal address, billing address, shipping address, telephone number and email address.

  • Financial information, including credit or debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.

  • Account information, including username, password, security questions, configurations and settings.

  • Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as your past transactions.

  • Communications with us, including information you provide when communicating with us, for example when submitting a customer support request.

  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

  • Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device, when you use our products or Services or visit our website, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.

  • From our partners and other third parties.

How Do We Use Your Personal Information?

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, Personalizing and Improving the Services. We use your personal information to provide the Services to you. This includes fulfilling our contract with you, processing payments, fulfilling your orders, storing your configurations and items you are interested in, sending notifications related to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and providing a personalized shopping experience, for example by recommending products based on your purchases. This may also include using your personal information to better personalize and improve the Services.

Marketing and Advertising. We use your personal information for marketing and advertising purposes, for example to send marketing and promotional communications by email, SMS or post and to show you online advertisements for products or Services on this or other websites, including based on items you have previously purchased or added to your cart and other activity relating to the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password or other access credentials with anyone.

Communicating with You. We use your personal information to provide customer support and effective Services, respond promptly to your inquiries and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential violations of our terms or policies or enforce those terms and policies.

How Do We Disclose Personal Information?

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • To Shopify, vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.

  • We disclose personal information to business and marketing partners that provide marketing services and display advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to direct us not to disclose information about you for targeted advertising and marketing based on your online activities across different merchants and websites. If you would like to exercise your right to opt out of such uses, you may do so here.

  • When you direct us or otherwise consent to our disclosure of certain information to third parties, for example to deliver products to you, or when you use social media widgets or login integrations.

  • To our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to Shopify and to third parties that may be located in countries other than your country of residence in order to provide and improve the Services.

To protect, grow and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected through your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding Shopify’s use of your personal information for these purposes.

For more information about how Shopify uses your personal information and what rights you have, please refer to Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights relating to your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on those websites.

Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party.

Our inclusion of such links does not imply endorsement of the content of those platforms or their owners or operators unless expressly stated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their country.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information of individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee “perfect security”. In addition, information you send to us may be at risk while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors. These include whether we need the information to manage your account, provide Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request where permitted by law.

  • Right to Access. You may have the right to request access to personal information we hold about you.

  • Right to Deletion. You may have the right to request that we delete personal information we hold about you.

  • Right to Correction. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to Data Portability. You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party in certain circumstances and subject to certain exceptions.

Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws.

If you would like to exercise your right to opt out of such uses, you may do so here. Please note that if you visit our website with the Global Privacy Control opt-out signal enabled, depending on your location, we will automatically treat this as an opt-out request for the device and browser you use to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. More information about Global Privacy Control is available at https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.

Managing Communication Preferences. We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, for example regarding your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, subject to exceptions and limitations under local law, you may exercise the following rights in addition to the rights described above:

  • Right to Object and Restrict Processing. You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.

  • Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing based on your consent before it was withdrawn.

You may exercise these rights where indicated within the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and the rights available to you, including rights relating to information processed by Shopify, please visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request.

In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request from an agent, we may require proof that you have authorized them to act on your behalf, and you may be required to verify your identity directly with us.

We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you reside, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with the relevant data protection authority.

For the European Economic Area, a list of the relevant data protection supervisory authorities is available here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

Where we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the “Last updated” date accordingly and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by telephone at , by email at hi@atelierzacari.ch, or by mail at Salvatorenstrasse 42, CH, 7000 Chur, Switzerland.

For the purposes of applicable data protection laws, we are the controller of your personal information.